Remotely terminate a login session

ENVIRONMENT: Datto Partner Portal

This article explains how to terminate logged-in users' sessions from the Datto Partner Portal

Datto Partner Portal users assigned the Security Admin role can end active sessions for some or all logged-in users remotely.

Procedure

You must be assigned the Security Admin role to complete this procedure. The security administrator must enter their portal password before the End User Session action can be initiated.

  1. In the Datto Partner Portal, click the Admin tab, then select Company Settings from the drop-down menu. Users not assigned the Security Admin cannot access this page.

  2. Click IP Address & Session Management in the left-hand menu, then scroll down to the Active Sessions card.

  3. Click the red End All Sessions link to terminate all logged-in users' sessions or click the appropriate inline End All Sessions link to end all sessions for an individual user.

  4. A confirmation dialog box will appear. To force a user to create a new password, select Force password reset on next login. The security administrator must enter their portal password before the End User Session action can be initiated.