Kaseya Certification Program

ENVIRONMENT: KaseyaOne, Kaseya University, Diplomasafe

Kaseya University Certifications are designed to increase the value of you and your team, as well as validate broader and deeper skills in content-specific areas to maintain your company's relevance in a growing industry. This will improve your onboarding efficiency and increase marketability by attracting new customers to your business and setting yourself apart from the competition.

Within the Certification program, you will be presented with a practice assessment, eLearning/learning material, and a final assessment.

  • Taking the practice assessment, eLearning course(s)/learning material is recommended but not required to earn your certification.

  • To earn the certification, all you must do is complete the final assessment with a passing grade (grades will be listed within the final assessment).

  • You can take the final assessment at any time if you feel comfortable with your level of knowledge.

  • Once you have passed the final assessment, you will be “Certified” in that product at that level.

Before you can access any of the certifications, you must first access Kaseya University. Accessing Kaseya University requires a KaseyaOne account as Kaseya University is accessed through SSO. If you have not yet logged into KaseyaOne before, see Kaseya University: Getting Started with Kaseya University for more information.

Certification levels

Each certification is defined by its level and its product(s). The certification levels are described in the following table.

Technical Certification Category Description
Kaseya Certified Technician KCT
(Level 1 Technical Certifications)

Provides foundational knowledge of what that product has to offer and how it will help your business advance.
Kaseya Certified Administrator KCA (Level 2 Technical Certifications)

Introduces administrators to the best practices for deploying, configuring, and using the products.
Kaseya Certified Expert KCE
(Level 3 Technical Certifications)

Introduces experienced technical steps and recommendations for maintenance, troubleshooting, and other advanced topics related to the products.

Not all products have certifications for every level, but we are adding more all the time. Refer to this article to see when new certifications get added in the future.

Available certifications

Once you successfully access Kaseya University and are ready to begin your certification path, you can either search for the name of the certification in the search option within Kaseya University or browse the Kaseya University Catalog.

NOTE  You will only see courses for which you have an active subscription.

The following technical certifications are available:

Kaseya Product Kaseya Certified Technician (Level 1) Kaseya Certified Administrator (Level 2) Kaseya Certified Expert (Level 3)
Autotask X X X
BMS X X  
BullPhish ID   X  
Compliance Manager GRC   X  
Cybersecurity X    
DarkWeb ID   X  
Datto Backup for Microsoft Azure X    
Datto BCDR   X X
Datto EDR   X  
Datto Networking X X  
Datto RMM X X Coming soon!
Datto SaaS Protection X    
Graphus   X  
ID Agent   Coming soon!  
IT Glue X X X
Kaseya 365 X X  
Passly   X  
RocketCyber   X  
Unitrends   X  
VSA 9 X X  
VSA 10 X X  

Once you have found the certification you wish to take, simply click the Enroll button within the Certification curriculum (and any courses you wish to also take) to begin. This will add the course to your My Courses section.

Remote IT & Security Management (RITSM) certification and training

Kaseya is excited to offer you a new option for certification in Kaseya products. RITSM consists of two different levels (Foundations and Professional) where those enrolled will be exposed to various Kaseya products including Autotask PSA, IT Glue, VSA, and so many more!

The Foundations course covers seven domains of knowledge through 12 hours of content, providing a broad overview of Kaseya’s IT Complete suite of products and how they support IT management.

The Professional course covers the essential knowledge needed as well as real-life simulations inside IT Complete demo environments through 40 hours of content.

Learn more or sign up at RITSM.

Re-Certification

To maintain your up-to-date knowledge and understanding of Kaseya products, all Kaseya Certifications require re-certification to maintain your certification status. To maintain your certification status, you will need to re-pass the final assessment before it expires. You will be automatically re-enrolled in the final assessment three-months before your certification expires to give you time to complete the requirements to keep your status. If the certification does expire before you re-earn your certification, you can re-pass the Final Assessment again and re-earn the certification. Certifications are valid for the following time-frames:

  • For Level-1, Level-2 and Level-3 certifications (Kaseya Certified Technician, Kaseya Certified Administrator, Kaseya Certified Expert), you will need to re-pass the final assessment within two years of obtaining your certification to maintain your certification status and receive an updated certificate.

Leading up to your re-certification, we encourage all our “Certified” users to participate in our continuing education offerings. This can be found in the certification curriculum, and is a great opportunity for you to be made aware of the latest enhancements since your original certification date. Continuing education is an optional opportunity and will not impact your certification status.

Not every Certification Curriculum has a Continuing Education section. Certifications that are missing will have content added to them over time. While certifications that do have continuing education sections will have course updates added and removed as time goes on to ensure the content stays relevant.

Diplomasafe

Starting in early 2024, all certifications include access to Diplomasafe, an industry-leading provider of centralized credential management systems. Diplomasafe lets users easily share their credentials on social media.

After you complete your certification, you will receive an email from Diplomasafe with steps on how to access and share your certification. Your certifications and badges will continue to live in Kaseya University, this is a separate method of management and sharing your accomplishments.

If you earned a certification prior to the launch of Diplomasafe, you will continue to have access to them in Kaseya University. Previous certificates and badges may be imported into Diplomasafe in the future.

FAQs - Certifications

ANSWER  While the Kaseya Certified Technician certifications do not have a cost associated with them, Kaseya Certified Administrator and Kaseya Certified Expert certifications are paid certifications. The paid certifications can be obtained in a few ways: 1) by participating in an instructor led certification class, 2) as part of your purchase to a Kaseya event, or 3) as a self-paced learning path. You need to have access to KaseyaOne so you can log into Kaseya University.

ANSWER  These certifications allow you to:
- Expand your knowledge and demonstrate mastery of Kaseya products.
- Improve marketability for yourself and your organization.
- Add another dimension to your professional career development.
- Differentiate your business in a competitive industry.

ANSWER  Depending on the certification you choose to enroll in and your prior experience with that product, completing a certification can take anywhere from 2 to 6 hours to prepare for and complete the Final Assessment.

ANSWER  Not all products have certifications for every level, but we are adding more all the time. Refer to this article to see when new certifications get added.