Employee roles and access level permissions

ENVIRONMENT: Datto Partner Portal

This article lists the Partner Portal access levels for each employee role.

NOTE  Kaseya 365 uses Datto Partner Portal (DPP) for some modules. If no DPP account exists, one is created with Admin access. The following Kaseya 365 subscriptions have DPP-managed modules:
Kaseya 365 Endpoint: Datto RMM, Datto EDR, Endpoint Backup
Kaseya 365 User: Datto SaaS Protection

  • Kaseya University
  • Account Selection
  • Active Agreements
  • Address Book
  • Archived Agreements
  • Autotask Billing Integrations
  • Autotask Integration and Autotask Billing Integration
  • Autotask Integrations
  • Organization Billing
  • Community
  • Company Settings
  • Connectwise Integrations
  • Contracts
  • Datto API Integrations
  • Datto Technical Support
  • Email Alerts
  • Global Partner Program
  • Help Center
  • Integrations
  • Invoices
  • Knowledge Base
  • MSP Best Practices
  • Make a Payment
  • Manage Organizations
  • Manage Credit Cards
  • Manage Employees
  • Network Status | DNA
  • Partner Portal Home
  • Payment Methods
  • Policies
  • Powered Service
  • Request Form - Certificate of Destruction
  • Request Form - Local Data Deletion
  • Request Form - Offsite Prune
  • Request Form - Offsite Virtualization Test
  • SaaS Protection Status
  • SaaS DBSR
  • Sales Tools
  • Security Settings
  • Service Policies
  • Store
  • Support Ticket
  • User Guides
  • Kaseya University
  • Account Selection
  • Active Agreements
  • Address Book
  • Archived Agreements
  • BCDR Logs & Reports
  • Organization Billing
  • Community
  • Contracts
  • Datto Technical Support
  • Device Audit
  • Email Alerts
  • Global Partner Program
  • Help Center
  • Invoices
  • Make a Payment
  • Manage Credit Cards
  • MSP Best Practices
  • Partner Portal Home
  • Payment Methods
  • Policies
  • Powered Service
  • Product & Pricing Info
  • Purchases
  • RoundTrip Status
  • Sales Tools
  • Security Settings
  • Service Policies
  • Store
  • Subscriptions
  • User Guides
  • Kaseya University
  • Account Selection
  • Active Agreements
  • Archived Agreements
  • Community
  • Datto Technical Support
  • Global Partner Program
  • Help Center
  • MSP Best Practices
  • Partner Portal Home
  • Policies
  • Product & Pricing Info
  • Sales Tools
  • Service Policies
  • Store
  • User Guides

This is the default access level for Tech roles. This role may be further limited with read-only access.

  • Kaseya University
  • Account Selection
  • Active Agreements
  • Archived Agreements
  • Autotask Billing Integrations
  • Autotask Integrations
  • Community
  • Connectwise Integrations
  • Datto API Integrations
  • Datto Technical Support
  • Email Alerts
  • Help Center
  • Integrations
  • Knowledge Base
  • Network Status | DNA
  • Networking Reports
  • Networking Status
  • Partner Portal Home
  • Policies
  • Request Form - Offsite Prune
  • Request Form - Offsite Virtualization Test
  • SaaS Protection Status
  • Service Policies
  • Support Ticket
  • User Guides
  • Payment methods
  • Subscriptions
  • Store
  • Must be added by Sales

No Access users cannot access the Partner Portal.

  • Users assigned No Access with only a Datto Partner Portal account (i.e. their account is not associated with additional Datto products), are unable to log into the Partner Portal.
  • Users assigned No Access having an account associated with additional Datto products (such as Datto RMM or Autotask PSA) can log into those associated products, but not the Partner Portal.

Full access

In addition to the granted Portal role, Cloud Continuity users with Full Access can use the following Partner Portal pages and actions:

  • Account Selection
  • Cloud Continuity Status
  • Cloud Continuity Settings
  • DTC Recovery Launchpad
  • DTC Recovery Launchpad VM Restore
  • DTC Recovery Launchpad File Restore
  • Device Status

No access

  • Users with No Access cannot access any Cloud Continuity pages and actions.

Full access

In addition to the Portal role granted to the user, Cloud Continuity users with Full Access can use the following Partner Portal pages and actions:

  • Account Selection
  • BCDR Logs & Reports
  • BCDR Recovery Launchpad
  • BCDR Recovery Launchpad File Restore
  • BCDR Recovery Launchpad Image Export
  • BCDR Recovery Launchpad VM Restore
  • BCDR Status
  • Device Audit
  • Device Protected Systems
  • Device Status
  • Node Status
  • Offsite Audit
  • Private Cloud Status
  • Recovery Launchpad (Legacy)
  • Reverse RoundTrip
  • RoundTrip Status
  • Subscriptions

No access

  • Users with No Access cannot access any BCDR pages and actions.