Employee roles and access level permissions
ENVIRONMENT: Datto Partner Portal
This article lists the Partner Portal access levels for each employee role.
Portal roles and access
Admin
- Kaseya University
- Account Selection
- Active Agreements
- Address Book
- Archived Agreements
- Autotask Billing Integrations
- Autotask Integration and Autotask Billing Integration
- Autotask Integrations
- Organization Billing
- Community
- Company Settings
- Connectwise Integrations
- Contracts
- Datto API Integrations
- Datto Technical Support
- Email Alerts
- Global Partner Program
- Help Center
- Integrations
- Invoices
- Knowledge Base
- MSP Best Practices
- Make a Payment
- Manage Organizations
- Manage Credit Cards
- Manage Employees
- Market Now
- Network Status | DNA
- Partner Portal Home
- Payment Methods
- Policies
- Request Form - Certificate of Destruction
- Request Form - Local Data Deletion
- Request Form - Offsite Prune
- Request Form - Offsite Virtualization Test
- SaaS Protection Status
- Sales Tools
- Security Settings
- Service Policies
- Store
- Support Ticket
- User Guides
Business
- Kaseya University
- Account Selection
- Active Agreements
- Address Book
- Archived Agreements
- BCDR Logs & Reports
- Organization Billing
- Community
- Contracts
- Datto Technical Support
- Device Audit
- Email Alerts
- Global Partner Program
- Help Center
- Invoices
- Make a Payment
- Manage Credit Cards
- Market Now
- MSP Best Practices
- Partner Portal Home
- Payment Methods
- Policies
- Product & Pricing Info
- Purchases
- RoundTrip Status
- Sales Tools
- Security Settings
- Service Policies
- Store
- Subscriptions
- User Guides
Sales & Marketing
- Kaseya University
- Account Selection
- Active Agreements
- Archived Agreements
- Community
- Datto Technical Support
- Global Partner Program
- Help Center
- MSP Best Practices
- Partner Portal Home
- Policies
- Product & Pricing Info
- Sales Tools
- Service Policies
- Store
- User Guides
Tech
- Kaseya University
- Account Selection
- Active Agreements
- Archived Agreements
- Autotask Billing Integrations
- Autotask Integrations
- Community
- Connectwise Integrations
- Datto API Integrations
- Datto Technical Support
- Help Center
- Integrations
- Knowledge Base
- Network Status | DNA
- Networking Reports
- Networking Status
- Partner Portal Home
- Policies
- Request Form - Offsite Prune
- Request Form - Offsite Virtualization Test
- SaaS Protection Status
- Service Policies
- Support Ticket
- User Guides
Billing contact
- Payment methods
- Subscriptions
- Store
- Must be added by Sales
No access
No Access users cannot access the Partner Portal.
- Users assigned No Access with only a Datto Partner Portal account (i.e. their account is not associated with additional Datto products), are unable to log into the Partner Portal.
- Users assigned No Access having an account associated with additional Datto products (such as Datto RMM or Autotask PSA) can log into those associated products, but not the Partner Portal.
Cloud Continuity access
Full access
In addition to the granted Portal role, Cloud Continuity users with Full Access can use the following Partner Portal pages and actions:
- Account Selection
- Cloud Continuity Status
- Cloud Continuity Settings
- DTC Recovery Launchpad
- DTC Recovery Launchpad VM Restore
- DTC Recovery Launchpad File Restore
- Device Status
No access
- Users with No Access cannot access any Cloud Continuity pages and actions.
BCDR access
Full access
In addition to the Portal role granted to the user, Cloud Continuity users with Full Access can use the following Partner Portal pages and actions:
- Account Selection
- BCDR Logs & Reports
- BCDR Recovery Launchpad
- BCDR Recovery Launchpad File Restore
- BCDR Recovery Launchpad Image Export
- BCDR Recovery Launchpad VM Restore
- BCDR Status
- Device Audit
- Device Protected Systems
- Device Status
- Node Status
- Offsite Audit
- Private Cloud Status
- Recovery Launchpad (Legacy)
- Reverse RoundTrip
- RoundTrip Status
- Subscriptions
No access
- Users with No Access cannot access any BCDR pages and actions.
